Shipping Information

Local Pickup. We offer Free local pickup in Fort McMurray, Ab. If you live in YMM, know someone who does, or will be in the area, you can select the Free Local Pickup option. All pickups will be arranged via email.


Domestic and International Shipping

Currently, we ship from Canada to the following countries: 

Order Processing

Once we have received your Order, an Order Confirmation email will be sent to you.  Our processing times is approximately 5-8 business days, depending on order volume. Once your order has been processed you will receive another email letting you know it is on its way. If you requested an Expedited and Tracked shipment, the tracking number will be provided once your package have been dropped off at the Post Office.

Estimated delivery times

Delivery times provided are estimated and are not guaranteed. They will always be estimated in business days. Once in the hands of the shipping service selected, arrival times are out of our control and effectively in the hands of the courier service selected at checkout.

Shipping in Canada can take up to 10 business days however due to circumstances out of our control, processing times can be longer.

Standard shipping: 2-10 days
Express & Tracked shipping: 1-4 days

United States
USPS First Class – Tracked Flat Rate: 3-6 days

Rest of the World
Tracked shipping: 7 to 30 days, depending on delays in your country

Customs, Duties and Taxes

International packages shipping to locations outside of Canada may be subject to customs, duties and taxes. These charges are determined by the destination country, the shipment value and the contents of the shipment.

Customs, import duties, and taxes outside of Canada are not included in the item price or shipping cost. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchases. Please be aware that you may be required to pay applicable customs, duties and taxes before or upon delivery of your shipment. Also, they can take extra time to clear customs in their destination country.


The Hello Freckles team